Supporting Your Health Journey
Beyond the Physical.

Effective Date: October 1, 2026

1. Business Operator

Root Cause Institute is operated by Paul Leendertse and provides educational programs, personal-development resources, and spiritual-growth content.

2. Educational Purpose

Our courses, programs, mentorship, and resources are provided for educational, personal-development, and spiritual-growth purposes only.

Our services do not constitute medical advice, psychological treatment, psychotherapy, diagnosis, or other licensed healthcare services. Participation is not a substitute for professional medical or mental health care.

3. Enrollment and Course Access

When purchasing or enrolling in a program, students agree to provide accurate registration information and maintain the confidentiality of their account credentials.

Course access, learning formats, schedules, and included resources are described on the relevant program pages.

4. Payments

All applicable prices and payment terms are presented before purchase. Students agree to pay the amounts associated with their selected programs, including any agreed installment payments.

5. Refunds and Cancellations

Purchases are subject to our Refund Policy, which is available on our website and forms part of these Terms of Service.

6. Intellectual Property

All course materials, videos, recordings, written resources, frameworks, and other educational content are the intellectual property of Root Cause Institute or their respective owners.

Enrollment provides access for individual educational use only. Materials may not be reproduced, distributed, resold, or shared without prior written permission.

7. Personal Responsibility

Students are responsible for their own decisions, participation, and application of the educational information provided.

Individual experiences and outcomes vary. We do not guarantee particular personal, spiritual, professional, or health-related outcomes.

8. Program Changes

We may make reasonable updates to course content, resources, schedules, or delivery methods. Where changes materially affect a purchased program, we will communicate those changes and respect applicable consumer rights.

9. Limitation of Liability

To the extent permitted by applicable law, Root Cause Institute and its operator are not liable for indirect or consequential losses arising from participation in our educational programs or use of our website.

Nothing in these terms excludes liability that cannot legally be excluded.

10. Governing Law

These Terms of Service are governed by the laws of Ontario, Canada, subject to any mandatory consumer protections that apply in a student's jurisdiction.

11. Contact

For questions regarding these terms, enrollment, or our programs, please contact Root Cause Institute through the contact form provided on our official website: https://rootcauseinstitute.com/#contact

Last Updated: October 26, 2026

Root Cause Institute (“Root Cause Institute,” “we,” “us,” or “our”) respects your privacy and recognizes the importance of protecting the personal and sensitive information entrusted to us.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, purchase or participate in our courses, programs, coaching, mentorship, group calls, or other services, submit information through our forms, or otherwise interact with Root Cause Institute.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

• Contact information: Name, email address, telephone number, country, and other information you choose to provide.
• Account and transaction information: Purchases, enrollment information, payment status, and transaction history. Payment information may be processed by third-party payment processors.
• Course and program information: Participation, progress, questions, written submissions, exam responses, feedback, and communications.
• Health and personal information: Voluntary disclosures about cancer or other health conditions, symptoms, experiences, relationships, emotional challenges, trauma, spirituality, lifestyle, or other sensitive matters.
• Recordings: Recordings of individual sessions and Group Coaching Calls, where applicable.
• Technical information: IP addresses, browser and device information, pages visited, cookies, analytics, and similar information.

2. HOW WE USE INFORMATION

We may use information to administer courses and services, process purchases, communicate with students, respond to questions, provide coaching support, maintain records, operate and improve services, send requested communications, protect users, and comply with legal obligations.

We do not sell personal health information.

3. SENSITIVE HEALTH AND PERSONAL INFORMATION

Participants may voluntarily disclose highly personal or health-related information. We recognize its sensitivity and seek to handle it respectfully with appropriate safeguards.

We collect and use sensitive personal information only for purposes reasonably necessary to provide our services, or for other purposes to which the participant has specifically consented, subject to applicable law. We take particular care when handling information relating to health, emotional experiences, relationships, trauma, and other highly personal matters.

4. PRIVATE 1-TO-1 SESSIONS

Private Root Cause Sessions, mentorship sessions, and other individual sessions will be recorded only after participants have been informed of the recording and have provided any consent required by applicable law. Participants will be informed of the intended purpose of the recording, how it may be used, and who may have access to it. Recordings are treated as private and used for providing and maintaining the service unless additional permission is granted.

Private mentorship communications, including messages, voice recordings, and other exchanges through Telegram or other designated communication platforms, are treated as confidential personal information and are subject to the same privacy protections described in this policy.

We will not share private session excerpts in courses, educational resources, testimonials, marketing, social media, or other content without permission specifying the intended use. We may agree to remove identifying details. Permission for one use does not authorize unrelated uses.

5. GROUP COACHING CALLS

Group Coaching Calls are recorded. Recordings may be included in private course libraries accessible to current and future participants in the relevant program, but are not made publicly available by Root Cause Institute.

A participant's image, voice, name, statements, and voluntarily disclosed information may appear. Participants can limit disclosures and, where available, turn off cameras or limit identifying account information.

Recording Acknowledgment and Consent

Before participating, participants will be informed of recording arrangements, including future student access, and asked for consent required by applicable law. Those who do not agree may choose not to participate. Participation requires acknowledgment and agreement to these arrangements.

Other participants are expected to respect confidentiality, but Root Cause Institute cannot guarantee that another participant will not independently disclose information shared in a group. Please exercise discretion.

6. TESTIMONIALS AND STORIES

We seek permission before publishing identifiable testimonials, stories, photographs, or videos for promotional purposes. Permission for one use does not authorize materially different uses.

7. THIRD-PARTY SERVICE PROVIDERS

We use third-party service providers to operate our website, deliver educational programs, process payments, communicate with participants, and understand how visitors interact with our services.

Our principal providers include LearnWorlds (courses and student accounts), Stripe (payment processing), Mailchimp (email communications and marketing), Netlify (website hosting), and Google Analytics (website traffic and usage measurement).

These providers may process information such as contact details, account information, transaction information, device identifiers, IP addresses, and website activity, depending on the services involved.

Information may be processed or stored outside Canada, including in the United States. We seek to use service providers with appropriate privacy and security safeguards.

8. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards against unauthorized access, loss, misuse, alteration, or disclosure. No electronic system is completely secure.

9. DATA RETENTION

We retain information as reasonably necessary to provide services, maintain records, comply with law, resolve disputes, and protect legitimate interests. Group Coaching Call recordings may remain in the ongoing library for current and future participants.

Requests Concerning Educational Recordings

Requests concerning personal information contained in educational recordings will be reviewed individually, taking into account applicable privacy rights, the purposes for which consent was obtained, and any legal or practical limitations on modifying recordings previously made available to participants. We will take appropriate steps as required by applicable law.

10. EMAIL COMMUNICATIONS

Subscribers may receive educational, program, announcement, and promotional emails. Course enrollment does not automatically constitute consent to promotional emails. Marketing consent is obtained separately where required. Marketing messages include unsubscribe options. Necessary transactional or course communications may continue.

11. COOKIES AND ANALYTICS

Our website uses cookies and similar technologies to support website functionality, understand visitor activity, and improve the experience of our users.

We use Google Analytics 4, a website analytics service provided by Google, to help us understand how visitors find and interact with our website. Depending on the settings and consent provided, Google Analytics may collect information such as pages visited, approximate geographic location including city-level data, browser and device characteristics, interactions with website content, and online identifiers.

We use this information to evaluate website performance, improve our educational resources, and understand general visitor trends.

On our public Netlify website, optional Google Analytics tracking is disabled until a visitor selects Accept Analytics. Visitors may reject optional analytics or change their choice using Cookie Preferences in the footer. Preferences are remembered for six months, unless changed earlier.

Our LearnWorlds course platform may use its own cookies and analytics controls. Cookie preferences selected on our public website do not automatically apply to our separate LearnWorlds course platform, which may maintain its own cookie settings and privacy controls. Essential cookies necessary for website operation may be used without consent where permitted by law.

12. CHILDREN

Services are intended for adults unless stated otherwise. We do not knowingly collect children's information in circumstances requiring parental or guardian consent without that consent.

13. YOUR PRIVACY CHOICES AND RIGHTS

Depending on applicable law, you may have rights to access, correct, delete information, withdraw consent, or request information about uses and disclosures. Valid requests will be handled according to law through our website contact form. Where consent is the legal basis for processing personal information, individuals may withdraw that consent, subject to applicable legal or contractual limitations. Withdrawal of consent does not necessarily affect processing that occurred lawfully before withdrawal.

14. INTERNATIONAL PARTICIPANTS

We serve participants in multiple countries. Information may be processed or stored outside your country, including the United States, subject to applicable requirements. We provide required notices and safeguards.

15. CHANGES TO THIS PRIVACY POLICY

We may update this policy to reflect practices, technology, services, or legal obligations. Updates will be posted with a revised date.

16. CONTACT US

For privacy inquiries or requests, use the Message Submission Form at https://rootcauseinstitute.com/#contact

Root Cause Institute — Canada

Effective Date: October 1, 2026

We understand that circumstances can change. This Cancellation & Refund Policy explains when refunds are available for Root Cause Institute courses, training programs, sessions, and mentorship services.

Please review the policy that applies to your purchase before enrolling or booking.

Except where otherwise stated, all refunds are issued to the original method of payment.

Nothing in this policy is intended to limit any refund, cancellation, or other consumer right that cannot lawfully be waived under applicable law.

ROOT CAUSE TRAINING LEVEL 1 — RECORDED COURSE

We offer a 100% refund within 24 hours of purchase, provided the student has not accessed any paid course materials.

Once paid course materials have been accessed, or the 24-hour period has expired, the purchase becomes non-refundable, subject to applicable consumer protection laws.

ROOT CAUSE TRAINING LEVEL 1 — LIVE COURSE

We offer a 100% refund within 24 hours of purchase, provided the student has not accessed any paid course materials.

Once paid course materials have been accessed, or the 24-hour period has expired, the purchase becomes non-refundable, subject to applicable consumer protection laws.

This policy applies regardless of the scheduled start date of the live course.

ROOT CAUSE TRAINING LEVEL 2 — LIVE COURSE

We offer a 100% refund within 24 hours of purchase, provided the student has not accessed any paid course materials.

Once paid course materials have been accessed, or the 24-hour period has expired, the purchase becomes non-refundable, subject to applicable consumer protection laws.

This policy applies regardless of the scheduled start date of the live course.

REBIRTH PROGRAM (ADVANCED SELF-CONNECTION COURSE — ASC)

We offer a 100% refund within 24 hours of purchase, provided the student has not accessed any paid course materials.

Once paid course materials have been accessed, or the 24-hour period has expired, the purchase becomes non-refundable, subject to applicable consumer protection laws.

ROOT CAUSE SESSIONS

Individual Root Cause Sessions are subject to the following cancellation policy:

Cancellation within 24 hours of booking:

You are eligible for a 100% refund.

Cancellation more than 3 days before your scheduled appointment, but more than 24 hours after making the booking:

You are eligible for a 50% refund.

Cancellation 3 days or less before your scheduled appointment:

No refund will be provided, subject to applicable law.

These cancellation terms exist because appointment times are reserved specifically for you. Late cancellations can prevent us from offering that time to another client who may be waiting for support.

MENTORSHIP

Mentorship must be paid in full before the mentorship begins.

Before mentorship has begun, the following cancellation policy applies:

Cancellation within 24 hours of purchasing or booking the mentorship:

You are eligible for a 100% refund.

Cancellation more than 3 days before the mentorship is scheduled to begin, but more than 24 hours after purchasing or booking:

You are eligible for a 50% refund.

Cancellation 3 days or less before the mentorship is scheduled to begin:

No refund will be provided, subject to applicable law.

When Mentorship Is Considered to Have Begun

Mentorship is considered to have begun once personalized mentorship services have been provided.

This includes a substantive exchange between you and Paul through Telegram or another designated communication method in which personalized questions, guidance, coaching, or education related to your circumstances is provided.

Once mentorship has begun, no refunds will be provided, regardless of how much of the mentorship period remains, subject to applicable law.

These terms exist because mentorship involves reserving time and availability and may involve individualized work beginning before scheduled calls or appointments take place.

MISSED SESSIONS AND NON-PARTICIPATION

Failure to attend a scheduled live class, session, coaching call, or other scheduled service does not automatically create eligibility for a refund.

Likewise, choosing not to complete or continue participating in a course or program after the applicable refund period has ended does not create eligibility for a refund, except where required by applicable law.

PAYMENT PLANS

Selecting a payment plan allows you to pay the purchase price in installments. Unless expressly stated otherwise at the time of purchase, a payment plan does not convert the purchase into a month-to-month subscription.

If the applicable refund or cancellation period has expired, withdrawing from or ceasing participation in a course or program does not cancel your obligation to pay the remaining installments of the agreed purchase price, subject to applicable law.

Any refund for a purchase made through a payment plan will be determined according to the refund terms applicable to that particular course, program, or service.

HOW TO REQUEST A CANCELLATION OR REFUND

To request a cancellation or refund, please use the Message Submission Form available on the Root Cause Institute website:

https://rootcauseinstitute.com/#contact

Please include:

• Your full name;
• The email address used for your purchase;
• The course, program, or service you purchased; and
• A brief statement that you are requesting a cancellation or refund.

The date your completed request is submitted through our Message Submission Form will be used to determine whether your request falls within the applicable cancellation or refund period.

EXCEPTIONS REQUIRED BY LAW

This policy is subject to applicable law.

Nothing in this Cancellation & Refund Policy is intended to waive or restrict a consumer right that cannot legally be waived or restricted.

Where applicable law provides additional cancellation, refund, or other consumer protections, those protections will apply.

CONTACT

If you have questions regarding this Cancellation & Refund Policy, please use the Message Submission Form available on the Root Cause Institute website:

https://rootcauseinstitute.com/#contact

Root Cause Institute

Canada

Effective Date: October 1, 2026

Educational and Personal Development Purposes

Root Cause Institute provides educational courses, personal-development programs, spiritual teachings, and mentorship designed to support emotional awareness, self-understanding, and personal and spiritual growth.

Our programs explore relationships between emotional experiences, lifestyle stress, personal beliefs, and overall well-being.

Not Medical Advice or Treatment

All information and services provided by Root Cause Institute are for educational and personal-development purposes only. They are not intended to provide medical advice, diagnosis, treatment, or psychological or psychiatric care.

Our programs are not substitutes for professional medical or psychological care. For medical or psychological advice, consult a doctor or licensed therapist.

Personal Experiences and Outcomes

Our teachings include personal observations, educational frameworks, and accounts of individual experiences. These should not be interpreted as guarantees of particular health outcomes.

Individual experiences vary, and we do not guarantee that participation in our programs will prevent, treat, reverse, or cure any disease or medical condition.

Personal Responsibility

Participants are responsible for their own healthcare decisions and are encouraged to seek appropriate professional guidance before making changes to their medical treatment or healthcare plans.